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Posted on March 08, 20105 Steps To Taking Customer Service Social: http://mashable.com/2010/05/28/customer-service-social/
Mobile Devices, Social Media and Customer Rewards: http://mashable.com/2010/03/11/foursquare-starbucks/
The Web Experience Advantage: http://www.websitemagazine.com/content/blogs/posts/archive/2010/05/28/the-web-experience-advantage.aspxutm_source=newsletter&utm_medium=email&utm_campaign=newsletter
The Anti-Creativity Checklist: A Must Read: http://blogs.hbr.org/cs/2010/03/the_anticreativity_checklist.html
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