Telco Customer Communications

If you're not working to retain your customers, they will notice. The intentional effort of consistent, real and engaging communications tools has proven to be the right answer: Chaz Taylor, Inc. has helped clients in highly competitive telecommunications markets experience almost zero (less than 5%) percent churn! Our customer communications products include:

• Customer Interactive Publications
• Direct Mail
• Annual Reports
• Key Seasonal Sales Campaigns
• Interactive Resources
• Radio, TV and Media Opportunities
• Special Edition Publications
• E-mail
• Customer Service Sales Tools
• Signage
• Billboards
• Location Displays
• Event Banners
• Innovative Concepts In Focus Groups (i.e. – Teen Marketing)

Telcos today also experience innovative e-publications tied into their 'in-your-hands' tools to customers as well as information feeds from their websites, not to mention our new e-printables options and text messaging and podcasting possibilities.

Emphatically, customer communication is about the desire to win and keep a customer with new product value packages and other meaningful concepts of comfort and appreciation. When customers are presented a showcase menu of telecommunications technology services, they are more naturally led toward a desire to purchase them. Conversely, the absence of communication creates customer blindness and the set-up to wish valued customers away.

In the 1980's, Chaz Taylor, Inc.® appeared on the telecom outsourcing/consulting map as marketing gurus and designers of custom newsletters and direct mail campaigns. Today, these publications, in conjunction with innovative materials produced in every dominant area of new media, yield significant, successful results for telcos nationwide.

For more information on customer communications or to view a brief presentation on CTI telecommunications marketing products and services, contact CTI at (615) 292-0063, or by email at chaz@chaztaylor.com.